Wren Kitchens is a privately owned British designer, manufacturer and retailer of kitchens. The company has 64 showrooms across the United Kingdom, and its headquarters is in Barton-Upon-Humber in North Lincolnshire, England.
Until December 2013, the headquarters were in Howden, in the East Riding of Yorkshire, United Kingdom, where it still operates a factory.
Video Wren Kitchens
Controversy
October 2017
Wren Kitchens featured on the television show Rip Off Britain where one couple featured who had experienced a shambolic service from Wren and whose problems have been ongoing for over 12 months.
A customer support worker for Wren Kitchens accidentally sent an email moaning about a complaining customer to the customer in question, rather than their colleague.
August 2017
Which? undertook an investigation against companies within the kitchen industry to understand the differences in quote prices. The investigation found that quotes between stores could vary, with one discounted quote being 11% cheaper for the exact same kitchen at different stores. However, pre-sale/discount quotes were mostly identical.
November 2016
Wren Kitchens said it would honour any quote provided by Betta Living when the rival kitchen retailer went into administration "in order to maintain the public's trust in the UK kitchen market".
Spring 2016
Wren Kitchens was one of 12 kitchen brands researched by WHICH? Consumer Association. WrenLiving came second from last out of the 12 kitchen companies assessed.
March 2017
Wren Kitchens was fined £12,000 after pleading guilty to breaking the Unfair Trading Regulations 2008, Regulation 9 and the European Communities Act 1972 Section 2(2). The fine is a result of misleading customers on kitchen pricing.
May 2015
Wren Kitchens was investigated by BBC Watchdog for providing customers with poor customer service. The investigation found that the company had provided partial orders to customers and was extremely slow to rectify issues. In some cases, customers were left without a functioning kitchen for seven months. Wren Kitchens responded by stating that they are heavily investing in improving their customer service department.
June 2011
Wren launched a bid to protect consumer confidence in United Kingdom, companies in the kitchen and bedroom sector, following the demise of the HomeForm Group. The company offered to honour quotes given by Moben Kitchens and Sharps Bedrooms to ensure anyone who had paid up to a 50% deposit would not be left out of pocket.
The Times the aggressive expansion of Wren Kitchens was cited as the reason for HomeForm Group, (parent company of Möben Kitchens & Sharps Bedrooms) being put into administration. Wren subsequently offered to protect the deposits of customers affected by the collapse of the group.
Maps Wren Kitchens
History
Wren Kitchens was founded in 2009. The management team behind Wren has 35 years' experience within the kitchen market, in both the United Kingdom and United States. The team traded for 10 years in the United States, before the business was sold, and the team moved back to the United Kingdom.
The company employs over 4,000 people and is one of the largest employers in the Humber region. In 2016, Wren Kitchens reported record turnover growth as sales surged past £338 million.
Wren Kitchens, as part of ownership group West Retail, ranked 23rd on the Sunday Times Top Track 250 in September 2017 on account of the group's £524.4 million turnover. It was also ranked as 2016's third fastest growing UK retailer in October 2017 by OC&C Strategy Consultants and Financo after seeing a 31 per cent growth in revenue, sharing the position with sportswear chain JD Sports.
Manufacturing
Wren manufactures all of its kitchen units in its own production plants in Scunthorpe, Howden and Barton-Upon-Humber where it has recently invested £40 million and created over 600 new local jobs.
The 180 acre Barton-Upon-Humber site was acquired in August 2013 from Kimberly-Clark.
Charity Work
In March 2014, Wren Kitchens donated £437,080 to charities supporting victims of the 2013-14 United Kingdom winter floods. Wren Kitchens has raised £3,160 for children's cancer charity CLIC Sargent in September 2015 through a charity football match between former Hull City A.F.C. players and Wren Kitchens employees. In January 2016, Wren Kitchens started working with Macmillan Cancer Support, one of Britain's largest charities.
References
External links
- Wren Kitchens
Source of the article : Wikipedia
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